FORMAT Tools: What can you expect from us Part 1
Monday, November 20, 2017
With so much choice in the cutting tool world, here at FORMAT Tools we understand that it can be hard for customers to work out which cutting tool manufacturer to choose.
In our experience, six key factors that affect such an important decision include:
1. The quality of the cutting tool itself
2. How cutting tool distributors are chosen and monitored by the cutting tool manufacturer
3. Breadth of cutting tool choice
4. Speed of delivery of the cutting tool
5. How the cutting tool manufacturer runs their business and is structured
6. Cutting tools pricing policy
1. The quality of the cutting tool itself
2. How cutting tool distributors are chosen and monitored by the cutting tool manufacturer
3. Breadth of cutting tool choice
4. Speed of delivery of the cutting tool
5. How the cutting tool manufacturer runs their business and is structured
6. Cutting tools pricing policy
In this blog story we will focus on number four, ‘Speed of delivery of the cutting tool'.
What do customers want from the delivery of their cutting tools?
In a nut shell ....
- A quick ordering process
- An estimated delivery time
- Good levels of communication when problems occur
- Greater levels of support from the distributor
- Clear cost of shipping
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