With so much choice in the cutting tool world, here at FORMAT Tools we understand that it can be hard for customers to work out which cutting tool manufacturer to choose.

In our experience, six key factors that affect such an important decision include:
1.    The quality of the cutting tool itself
2.    How cutting tool distributors are chosen and monitored by the cutting tool manufacturer
3.    Breadth of cutting tool choice
4.    Speed of delivery of the cutting tool
5.    How the cutting tool manufacturer runs their business and is structured
6.    Cutting tools pricing policy

In this blog story we will focus on number four, ‘Speed of delivery of the cutting tool'.

FORMAT Tools. So Why Do We Value Fast Delivery for our Customers so Highly?

At FORMAT Tools we understand that the world of manufacturing can be a complex place.

We all think we have everything covered, but sometimes we just don’t.  It’s hard getting everything right every time.

For example, the miss-specification of a cutting tool is always a very real possibility, even for the very best production manager. This is why FORMAT Tools works hard to make sure that, as rare as these occurrences are, when our customers need a replacement cutting tool our distributors are primed to get the right cutting tool to our customers quickly.

FORMAT Tools and the Unpredictability of our Customer’s Customer

We understand that production problems can occur for reasons other than having the wrong cutting tool or cutting tool failure. 

There have been occasions where our customer’s customer has changed their requirements quite suddenly. We understand that as job requirements change, so too can cutting tool requirements. 

Again, the speed of response of our distributor is key.

Our customer’s customer can increase order volume and/or demand tighter delivery deadlines. When this happens, getting additional and/or different cutting tools quickly is important. 

FORMAT Tools has both the range and the responsiveness to be supportive.